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Read through our
Policies
so you can have a comfortable experience + we can
have a harmonious working relationship
Before booking any appointment at Limelight Lash Studio, please carefully read through our studio policies. We want to ensure you are familiar with everything so you can have a seamless appointment and enjoy every darn second of it.
ARRIVAL
time
Please arrive 5 minutes before your appointment to settle in. Take a look around, use the powder room, switch your phone to silent, and get cozy.
KIDS+
pets
Due to the nature of our services, it is important for you to stay as still and calm as possible. For safety and sanitation we ask that young kids and pets do not come along for your appointments, although we love seeing photos!
RESERVATION
fee
When you first book, you will be asked to pay a non-refundable retainer fee to secure the date and time for your service. The retainer fee is 50% of your service total, which is then applied as a credit towards your total at the end of the appointment.
AGE
restrictions
Any clients under the age of 18 must bring a parent or guardian with them to go over our client consent form.
CANCELLATION+
rescheduling
Things happen, we understand. If you have to cancel or reschedule your appointment 24 hours before your scheduled time, there's no fee at all. If notice is not received at least 24 hours in advance, your non-refundable retainer fee will be forfeited.
NO
refunds
Returns and exchanges of unopened, resellable products are accepted within fourteen (14) days. We do not offer refunds for services rendered during your appointment time. If you are not satisfied with your services, please contact us within 48 hours, and we will do everything in our power to ensure you are happy!
NO
shows
Please understand that we set aside time just for you and when you do not contact us to cancel, it can greatly affect our schedule. We send a confirmation email 96 hours prior to your appointment and a reminder 24 hours prior as a courtesy. Again, your retainer fee is forfeited.
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